Catch at-risk trials before they cancel — with a draft email ready
Trial user hasn't logged in for four days? An operator reads their Stripe signals, pulls their last-session context, drafts a one-paragraph save email addressed to the real problem — and waits for your one-click approval.
How it works
Churn intervention is a timing game: nudge too early, you look desperate; nudge too late, they're gone. rundash's churn-save operator runs daily on your trial cohort. It reads Stripe customer data (signup date, subscription state, last event), joins it against your product-usage signals, and for anyone drifting toward cancellation it drafts a one-paragraph email — not a template, a real email that references what they actually tried and where they got stuck. The draft lands in your review queue. You approve it with one click and it sends. You spend two minutes a day saving trials instead of writing the same email 15 times.
What you get
- Daily sweep of trial cohort via Stripe (signup date, subscription state)
- Flag users who went quiet: no events in 4+ days
- Pull their last-session context from your product analytics
- Draft a personalized one-paragraph save email
- Land in your Kanban review queue with send-on-approve
- Skip users who already converted or churned
Stripe
Gmail
HubspotPlaybooks for this
Frequently asked
- Does it send without my approval?
- Only if you enable auto-approve on the routine. Default is human-in-the-loop — the draft lands in "In review" and you approve each one.
- What product analytics does it use?
- Anything you connect — PostHog, Mixpanel, Amplitude, or a Postgres table of events. The operator reads what you tell it to read.
- Can it use my support history?
- Yes. Connect Intercom or your helpdesk and the operator will reference open tickets and past conversations when drafting the email. It writes like someone who actually knows the user.
- Will it cannibalize my lifecycle emails?
- No — this is a one-to-one nudge, not a broadcast. Use it alongside your lifecycle tool (Customer.io, Loops, etc.) for the trials that deserve a personal touch.